Impact - Website Support
Impact works can offer many different tailored support solutions from pay as you go to fully managed support services for your online business; please contact us today to disscuss your requirements in more detail.
• If you have a support issue right now, then please log into our Suppport Ticket System and log a support ticket so we can progress your call as a matter of urgency. If you are not currently a supported customer of Impact works and you have a problem and you wish us to help you, then please register as a new user on our Suppport Ticket System and create a new support ticket. Once we have received your support ticket one of our trained support staff will contact you and discuss your problem.
Alternatively contact us on our main UK Number now to discuss your support issue 0845 094 2985.
Impact Support Solutions - Impact Works UK Ltd offer two off the shelve website and database support services; Impact Support and Maintenance Carepack £1800 per year and Impact Website Backup & Recovery £800 per year. Full details of both services are listed below.
Impact Support Options:
• Technical support.
• Quarterly review.
We fix problems and answer queries by email or telephone. We try to respond the same day. We also provide on-line technical information.
It is important to keep your website active and up-to-date. We make minor changes on request, generally by end of the next business day. Up to 10 hours of updating work per year is included in the support charge.
Every quarter we -
• check your site for correct display and operation, including any external links
• check for any out-of-date content
• upload the site to the server to give it a recent date, visible by your users and also the search engines
• re-submit to major search engines
For those websites that are database driven such as editable online catalogues, content management systems like Joomla, photo galleries, and forums etc. Impact care pack solutions also offer a regular back-up service to protect the integrity of your data.
• Backup once a week at your pre specified time.
• Backup up to 3 MySQL or Microsoft SQL Databases once a week.
• 15 requested recovery requests included per year.
• Read more and order online today
Note.This product is also included in the, Impact - Support and Maintaince services.
Some of the things we can support:
Custom shopping cart solutions, CMS websites, database applications, internet and intranet web applications, online payment gateways, PHP scripts and customisations, ASP code changes, ASP.NET code changes, Flash Code and design changes, Silverlight design and code changes.
Some of the off the shelve solutions we support:
osCommerce, CubeCart, Zen Cart, Team Viewer, Kayako, Joomla, DotNetNuke, HelpSpot, Perl Desk, Sage, MySQL, Microsoft SQL, Firefox, Linux OS, Windows Server OS.